Beginners should choose a CRM with a clean interface, guided setup, and minimal admin. Pipedrive is strong for first-time CRM users because the pipeline is visual and the daily actions are obvious.
Zoho CRM is also beginner-friendly, especially if you want a free start and a larger ecosystem later. The key is to pick one workflow, define your stages, and commit to logging every deal and next step. Consistency matters more than advanced features.